- Client
- Mintbox
- Sector
- Retail
- Year
- 2024
- Timeline
- 16 weeks
- Team
- 2 designers, 3 engineers
- Services
- Mobile Apps, Product Design
- 3×repeat visits from members
- 60stores live
- 38kmembers in the first quarter
The challenge
Mintbox's paper stamp cards got lost and told the business nothing about who came back or why.
What we did
Scan in two seconds
The member code opens from the lock screen, so checkout queues don't slow down.
Offers people want
Rewards are based on what each member actually buys, not blanket discounts.
Roll out store by store
We launched in 5 stores, fixed what staff found, then rolled out to all 60.