- Client
- Corelight Labs
- Sector
- Developer tools
- Year
- 2024
- Timeline
- 8 weeks
- Team
- 1 engineer, 1 AI lead
- Services
- AI Integration
- −30%support tickets
- 71%of searches answered without a ticket
- 8 wksfrom kickoff to launch
The challenge
Developers couldn't find answers in a large documentation site, so simple questions became support tickets.
What we did
Cite everything
Every answer links to the exact docs section it came from, so developers can check it.
Know when to stop
When the docs don't cover a question, the copilot says so and offers a support link instead of guessing.
Evals in CI
A test set of real questions runs on every change, and a release is blocked if quality drops.