- Client
- Northwind Health
- Sector
- Healthtech
- Year
- 2026
- Timeline
- 9 weeks
- Team
- 1 designer, 3 engineers, 1 AI lead
- Services
- Mobile Apps, AI Integration
- 9 wksfrom kickoff to both app stores
- 61%of bookings now made in the app
- −35%calls to reception
The challenge
Patients booked by phone, waited on hold and often landed with the wrong clinician. Northwind needed an app in both stores before their next funding round, with a budget for one build, not two.
What we did
One codebase
React Native gave us iOS and Android from a single team, with native-feeling navigation and offline booking history.
AI triage, carefully
A short symptom chat suggests the right type of appointment. Every answer is checked against clinic rules, and patients can always skip straight to a human.
Weekly releases
The clinic team tested a new build every Friday, so feedback landed while it was still cheap to act on.
“They took us from a Figma file to the App Store in nine weeks. The AI triage they suggested is now our most-used feature.”
Sara Malik
CEO, Northwind Health